Shipping and Handling Policy

4/6/2006

VapeMate charges a flat rate for Shipping and Handling as follows:
  • Canada - $9.99 + tax
  • COD (Canada Only) - 17.24 + tax
  • United States - $16.99

Any shipping fees associated with packages that are Returned to Sender for failure to receive will not be refunded.

These rates will apply and your order will be shipped via Canada Post unless other specific arrangements are made with us directly.

For Shipments outside of Canada, the customer is responsible for any duties, taxes, tariffs or other charges for the import of any products purchased from Vapemate.

If you live outside of Canada or US, or wish to use a different shipping method, please email us (sales@vapemate.com) to place your order and arrange shipping.

Shipping Time -- All orders received will be shipped the next business day, provided the products ordered are in stock. Orders are not processed or shipped on Saturday or Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by VapeMate or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Free Shipping -- Some items will qualify for Free Shipping. Free shipping items will generally be smaller and less expensive items for which it might not make sense to pay more for shipping than for the item itself. If an order qualifies for free shipping and the option for free shipping is selected, it will be shipped without tracking. They will be shipped using standard policy but items that are shipping without tracking are shipped at the risk of the recipient. VapeMate is not responsible for replacing lost packages when Free Shipping is selected.

### Proof of Age Required

As of January 1st, 2016 the new Ontario Legislation (Bill 45, Schedule 3 Electronic Cigarettes Act, 2015) enacted a law prohibiting sale of Electronic Cigarette products to anyone under 19 years of age. We will utilize Canada Post's Proof of Age (19+) option on every package, no exceptions.

This means that a signature will be required upon delivery of your shipments. If you are not available when delivery is attempted, a card will be left in your mailbox and the package will be left at your nearest post office. You would then need to take that card to the post office where you will show Proof of Age and sign for the package. See the Canada Post website for ID Requirements.

If we are able to undoubtedly verify that you are over 19 years of age, you may be exempt from this procedure.

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Are you of Legal Smoking Age in your State or Province?
We REQUIRE that you be at least of LEGAL Smoking age to purchase or use products from this site.
We may require that you show a valid government issued Photo ID indicating your date of birth prior to receiving your order.
I am of LEGAL Smoking Age
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